Return & Refund Policy

Last Updated: August 10, 2026

Thank you for shopping with Sansheng. We value your satisfaction and strive to provide a smooth shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund according to the policy below.

Return Eligibility

Customers may request a return within 30 days after the order is delivered.

To be eligible for a return, the item must meet all of the following conditions:

• Unused and unworn
• In its original condition
• All original tags are attached
• Returned in the original packaging whenever possible
• Free from stains, odors, alterations, or damage caused after delivery

Returns that do not meet these conditions may not be accepted and may be returned to the customer at their expense.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Gift cards
• Items marked as Final Sale
• Personalized or customized products
• Products damaged due to misuse, improper care, or unauthorized modifications

Return Process

To request a return, please follow these steps:

1. Contact our customer support within 30 days of receiving your order by emailing service@sanshen.shop.
2. Include your order number, the item(s) you wish to return, and the reason for the return.
3. If applicable, provide clear photos showing the condition of the item and packaging.
4. Once your request is reviewed and approved, we will provide return instructions and authorization.

Items returned without prior authorization may not be accepted.

Return Shipping

• If the return is due to a defective product, damaged item, or incorrect item shipped by Sansheng, we will cover the return shipping costs and provide an appropriate solution (replacement, refund, or prepaid return label).
• If the return is requested for personal reasons (such as ordering the wrong size or changing your mind), the customer is responsible for all return shipping costs.

Refunds

After the returned item has been received and inspected, we will notify you of the refund decision.

• Approved refunds will be issued to the original payment method.
• Please allow 5–10 business days for the refund to appear, depending on your financial institution or payment provider.
• Original shipping charges are non-refundable unless the return is the result of our error.

Exchanges

We currently accept exchange requests for eligible items, subject to product availability. If the requested item is unavailable, a refund may be issued instead.

Damaged or Incorrect Items

If you receive a damaged product, defective item, or incorrect item:

• Please contact us within 7 days after delivery at service@sanshen.shop.
• Provide your order number, photos of the item, and photos of the shipping package.
• We will arrange a prompt resolution at no additional cost to you.

Order Cancellation

Orders may be canceled before shipment. Once an order has been shipped, it can no longer be canceled. Customers may request a return after delivery in accordance with this policy.

Return Shipping Address

Please ship all authorized returns to the following address:

Sansheng Returns 8171 US Highway 431 Suite E Albertville, AL 35950 United States

Do not send returns to this address without prior authorization. Unauthorized packages may be refused.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Brand: Sansheng

Email: service@sanshen.shop

Phone: +1 (256) 207-8694

Customer Service Address

8171 US Highway 431 Suite E Albertville, AL 35950 United States

We typically respond to all inquiries within 1–2 business days.