Contact information

Contact Us

At Sansheng, we are committed to providing reliable customer support. If you have any questions about our products, sizing, shipping, returns, or your order, our customer service team is available to assist you.

We aim to respond to all customer inquiries as quickly as possible during our business hours.

Customer Support

Brand

Sansheng

Email

service@sansheng.com

Phone

+1 (256) 207-8694

Customer Service Hours

Monday – Friday

9:00 AM – 6:00 PM (Central Standard Time, CST)

Closed on weekends and major U.S. public holidays.

U.S. Customer Service Address

Sansheng

8171 US Highway 431

Suite E

Albertville, AL 35950

United States

Manufacturing Facility

No. 238 Xindun Road

Xindun Village

Xintang Town

Zengcheng District

Guangzhou, Guangdong

China

Before Contacting Us

To help us assist you more efficiently, please include the following information in your email whenever possible:

Full Name
Order Number
Email Address Used for the Order
Product Name (if applicable)
Description of Your Question or Issue
Photos (if reporting a damaged or incorrect item)

Providing complete information allows us to process your request more quickly.

Customer Support Topics

We can assist with:

Order Status
Shipping Information
Tracking Assistance
Product Information
Size Recommendations
Returns & Refunds
Exchange Requests
Payment Questions
Website Assistance

Response Time

We strive to reply to all inquiries within 1–2 business days.

Response times may be longer during weekends, public holidays, or periods of high inquiry volume.